01
Identification
Jugy Computers is a company specialized in the sale of computer equipment, accessories and electronic components.
Legal name : Jugy Computers Ltd
Head office : Imenti House, Business 22, Moi Avenue, Nairobi
Phone : +254 795 197 278
Email : contact@jugycomputers.com
Trade Register : CP123456
Tax ID : P051234567K
02
Products
The products offered for sale are those appearing on the website at the time of consultation by the customer. The essential characteristics of the products are described in the technical sheets.
- ✅ New and authentic products
- ✅ Real-time stock availability
- ✅ Contractual photos and descriptions
- ✅ All products come with a warranty
Information : Product images are provided for information only. Jugy Computers strives to guarantee the accuracy of photographs, but cannot ensure a perfect match with the delivered product.
03
Orders
Any order placed on the website is final and binding on the customer.
1
Select products
Add the desired items to your cart
2
Validate cart
Check the items and quantities
3
Enter your details
Fill in your delivery information
4
Choose payment
Select your payment method
5
Confirm order
Finalize your order
Important : A complete summary will be sent to you by email after validation of your order.
04
Prices
Prices are indicated in Kenyan Shillings (KES), all taxes included (VAT included).
Prices shown are valid at the time of order
Prices shown are valid at the time of order
Promotions
Promotional offers are valid while stocks last
Free delivery from 100,000 KES purchase
Free delivery from 10,000 KES purchase
05
Payment
Jugy Computers offers several secure payment methods:
M-PESA
Instant mobile payment
Secure
Bank Transfer
Direct transfer to our account
Secure
Cash on Delivery
Cash upon receipt
Available
Credit Card
Visa / Mastercard / American Express
Secure
06
Delivery
Ultra-fast delivery
We are committed to delivering your order as quickly as possible.
Nairobi CBD & Urban Area
24
hours
Express delivery in 24h
Nairobi Suburbs
24-48
hours
24-48 hours
Rest of Kenya
2-3
days
2-3 days
Order processed in less than 2 hours
Real-time package tracking
Free delivery from 10,000 KES
Careful and secure packaging
Our commitment : Our commitment: If your order is not delivered within the indicated timeframes, the delivery fees will be fully refunded.
07
Warranty
All our products come with a manufacturer's warranty:
Computers & Components
12 to 24 months
Manufacturer warranty
Accessories
6 to 12 months
Manufacturer warranty
Batteries & Adapters
6 months
Manufacturer warranty
Warranty extension : A warranty extension up to 36 months is available on certain products. Contact us for more information.
08
Returns
In accordance with Kenyan law, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.
1
Contact us
Inform us of your intention to return a product
2
Prepare the package
The product must be in its original packaging, unused
3
Shipping
We will provide you with a return label
4
Refund
Within 48 hours of receiving the package
Conditions : Return shipping costs are the responsibility of the customer, except in the case of defective products or our error.
09
After-Sales Service
Our after-sales service is available for any questions, complaints or technical assistance.
Our promise : We are committed to responding to all your requests within a maximum of 24 hours.
10
Personal Data
Jugy Computers is committed to protecting your personal data in accordance with Kenyan data protection legislation.
Data collected
Name, email, phone, delivery address
Usage
Order processing and commercial communication
Your rights
Access, rectification and deletion of your data
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